Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from drainedeye.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, what referred you to the Site, and how you interact with it. We refer to this as "Device Information."

We collect Device Information using:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

When you make or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information, email address, and phone number. This is "Order Information."

When you sign up for email or SMS communications — including through our lead generation forms on Meta platforms (Facebook and Instagram) — we collect your name, email address, and phone number (where provided). This is "Subscriber Information."

When we refer to "Personal Information," we mean Device Information, Order Information, and Subscriber Information.

How We Use Your Personal Information

We use Order Information to:

  • Process and fulfill orders
  • Arrange shipping and provide confirmations
  • Communicate with you
  • Screen for fraud or risk

We use Subscriber Information to:

  • Send you email communications about DrainedEye's work, new releases, and offerings
  • Send you SMS/text message communications where you have provided express written consent
  • Deliver lead magnet content you have requested (such as The Mirror)

We may also use your information to provide relevant communications and advertising related to our work.

We use Device Information to:

  • Improve and optimize the Site
  • Understand how visitors interact with the Site
  • Evaluate the performance of marketing and advertising

SMS Marketing

By submitting your phone number through any of our forms — including lead generation forms on Facebook and Instagram — and agreeing to receive text messages, you expressly consent to receive recurring automated marketing text messages from DrainedEye at the mobile number provided. These messages may include new work announcements, collection releases, promotional offers, and other marketing content.

Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further marketing texts will be sent.

To request help, reply HELP to any message you receive from us.

Text messaging originator opt-in data and consent will not be shared with any third parties.

DrainedEye complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state SMS marketing regulations.

Abandoned Cart Messaging

The Site uses cookies and tracking technologies to help keep track of items you place in your cart, including when a cart has been abandoned. This information may be used to determine when to send reminder messages via email or SMS. All SMS abandoned cart messages are only sent to subscribers who have provided express written consent to receive text messages.

Sharing Your Personal Information

We share your Personal Information with trusted service providers to support the operation of the Site, including:

  • Shopify
  • Klaviyo
  • Google Analytics
  • Meta Platforms

These services help us operate the Site, understand user behavior, and deliver relevant communications.

We do not sell your personal information.

We may share information where required to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to provide targeted advertising or communications.

You can opt out through:

Your Rights

If you are a resident of certain U.S. states, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion
  • Opt out of certain data uses
  • Withdraw consent for SMS or email marketing at any time

To exercise these rights, contact us using the information below.

If you are a European resident, you also have the right to access, correct, or delete your personal information. Your information may be transferred outside of Europe, including to the United States.

Data Retention

We retain Order Information and Subscriber Information for our records unless and until you request deletion or withdraw consent.

Changes

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Material changes will be communicated via the Site.

Minors

The Site is not intended for individuals under 18.

Contact

For questions, requests, or to exercise your privacy rights, contact:

DrainedEye Email: Hello@DrainedEye.com

Address: 232 W Girard Ave Unit 2C Philadelphia, PA 19123